Terms & Conditions

Service Agreement

By booking and paying for our services, the client agrees to the following Terms & Conditions. Please read them carefully before scheduling your appointment.

1. Insurance Coverage

We carry general liability insurance that covers accidental damages directly caused by our team during the service, only when it is proven that the damage was caused by us. This coverage applies to documented, verifiable damages incurred as a direct result of our cleaning work.

2. Customer Responsibilities

3. Access to Property

The client must be available at the scheduled time to provide access to the property. If we arrive at the scheduled appointment and cannot access the property, we will attempt to contact the client and wait up to 1 hour. If service cannot be performed due to lack of access, you will be contacted to reschedule the service or discuss next steps.

4. Pricing Adjustments

Quotes are based on the information provided by the client. If the home condition is significantly more dirty than described or requires additional time beyond the original estimate, the price may be adjusted before or during service. We will communicate any adjustments with the client before proceeding.

5. Satisfaction Policy

If the client is not satisfied with the service, they must notify us within 24 hours after service completion. We will return to fix reasonable missed areas at no additional cost. Refunds are not guaranteed unless there is a verified issue with our work that we are unable to correct.

6. Política de Cancelación y Reprogramación

Entendemos que los planes pueden cambiar. Si necesitas cancelar o reprogramar tu cita de limpieza, te pedimos gentilmente que nos avises con al menos 24 horas de anticipación.

• Las cancelaciones o solicitudes de reprogramación realizadas con 24 horas o más de anticipación pueden ser acomodadas sin cargo.
• Las cancelaciones realizadas con menos de 24 horas de aviso pueden estar sujetas a una tarifa de cancelación para futuras reservas.
• Si nuestro equipo llega a la cita programada y no puede acceder a la propiedad o la cita es cancelada a la llegada, puede aplicarse una tarifa de servicio.
• Las cancelaciones de último momento repetidas o las ausencias pueden requerir prepago para futuras citas.

Gracias por respetar el tiempo y el horario de nuestro equipo. Apreciamos tu comprensión y esperamos poder servirte.

7. Service Limitations

The following items and services are outside the scope of our standard cleaning services:

• Hazardous materials
• Biohazards
• Mold remediation
• Illegal substances